Warranty & Returns
Ahooga guarantees, for 5 years, each new bicycle frame and fork against defects in workmanship and materials. Proof of purchase is required. Other original components mounted on the frame and paintwork against corrosion from inside of frame and fork, have a warranty of 2 years. The warranty does not cover wear parts, normal wear and tear, improper assembly or follow-up maintenance, or improper installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, neglect, or modification of the frame or components. Ahooga is not responsible for incidental or consequential damages.If the damage is outside of above-described warranty, we will be glad to assist you and provide you with the replacement part at market price.This warranty does not affect the statutory rights of the consumer.
We also grant a warranty extension for 96€/year with a maximum of 2 years (a total of 4 years of warranty on the components).
If for any reason you are not completely satisfied with your online purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund or an exchange. Please contact us either by email or phone to receive the return instructions.